Organizational Change Management Practitioner and Architect, HR Business Partner, Business Transformation Consultant, Agile, IT/IM Digital Transformation Expert, and Principal Consultant at Lighthouse Consulting, LLC with a solid track record of exceeding the execution of client deliverables to meet and exceed performance metrics, while reducing cost through collaboration with senior leadership and management. Certified Agile / Change Management Practitioner with expertise in aligning change initiatives to business objectives.
PROFESSIONAL EXPERIENCE
Major Roles & Responsibilities: HR Leadership
-
As the Vice President of Human Resources & Talent Management at iQor, a financial services global company with over 40,000 associates operating in 18 countries within 66 facilities, Henry spearheaded global change management initiatives related to shared services, talent management, a new HCM Talent System, turnover reductions of 75%, new company branding, and redesign of in-classroom Agent Training curriculums/processes for call centers.
-
As the Corporate HR Head at TBC Corporation, a $3B company and the nation's largest vertically integrated manufacturer/marketer of tires for the automotive replacement market with 15,000 associates and 3700 retail operations, worked a comprehensive change management business strategy for the 1200 store unit Midas Company acquisition, shared services, HR program upgrades, IT/POS systems staffing, and SAP HCM/Successfactors implementations.
Completed Client Projects
-
OCM Lead for Shared Services, HR Shared Services, Managers Self Service transformations involving Workday and Oracle Cloud for two global clients.
-
OCM Lead for a global SAP ERP implementation.
-
OCM work for recruitment process, HCM system, HR, titles/compensation and benefits programs, agile/scrum team development, recruitment of .NET/C# software developers and QA engineers, leadership development. Change communications for transitions from legacy software systems to new apps.
-
Oracle PeopleSoft ERP implementation across entire company (70,000 associates) shared services including HR, Finance and Supply Chain functions. Change management and communications support for the system implementation Playbook that outlined the complete full-cycle implementation roadmap.
-
HR Business strategy, change management and communications support for the sunsetting of a globally used airline legacy revenue accounting IT application. Provided project management support using remote resources.
-
OCM and change readiness work for Global Fortune 500 CPG Manufacturing Food & Beverage Company with $35 Billion in Revenue and over 110,000 employees. Business transformation support for the operating model with plans for over $1.5 Billion in savings over 18 months. Developed change plans, impact assessments and stakeholder interviews with analysis for all business functions and services.
EDUCATION
MBA- Master of Business Administration
Lynn University; Boca Raton, Florida
Specialization
Financial Valuation and Investment Management
Bachelor of Arts
Trinity International University; Deerfield, Illinois - South Florida Campus
Human Resources Management
AFFILIATIONS + CERTIFICATIONS
Managing Change in an Agile World Certification; Change Guides LLC, ACMP Qualified Education Provider™
Agile Change Agent Certification – APMG International
Change Management Professional Program and Certification; Acuity Institute, Qualified Education Provider™ by the Association of Change Management Professionals (ACMP®)
Change Management Specialist Certification; Management & Strategy Institute
Total Quality Management / Leadership: Change Management / Project Management / Process Improvement Facilitator Certification
SPHR (Senior Professional in Human Resources) and SHRM-SCP Certifications; Professional Member of the Society for Human Resources Management (SHRM)
Proven strategic and tactical leader in diverse environments with successful leadership and management in the following areas:
-
Organizational Change Management in Agile & Waterfall Environments
-
Change Leadership
-
Organizational Readiness / Change Capability Building
-
Stakeholder, Resistance Management & End User Adoption
-
OD, Learning, Training Strategies
-
Communication / Messaging Plans
-
Culture Transformations
-
HR, Payroll and Talent Management Strategies
-
Org Designs / Workforce Planning / Career Architectures
-
Enterprise / People Analytics / Success Metrics
-
Current State / Future State Mapping
-
Business Process Transformations
-
Supply Chain Management Logistics, Procurement, Manufacturing & Operations
-
Centralized Shared Services / Multi-Function / Multi-Site Shared Services
-
Large-Scale End-to-End Digital Cloud-based SaaS ERP - HCM / Finance / Supply Chain/ Risk / Data / Analytics Systems Full Cycle Implementations
-
Operations/CI/Lean Manufacturing/Six Sigma / TQM / Kaizen
EXPERTISE
-
Strategic hands-on business partner in cutting cost, waste, managing P&Ls, improving work processes and environments, and minimizing risk. Effective troubleshooter, able to identify organizational gaps and problems, diagnoses causes, and determine corrective actions
-
Skilled in the use of change management frameworks and continuous improvement tools including PROSCI/ADKAR, Kotter Eight Accelerators/Kotter’s 8-Step Process for Leading Change, Conner Partners Change Execution Methodology, The Change Curve, ISO9000 and TQM
-
Bilingual: fluent in English and Spanish. Extensive global experience including North America, Latin America, Caribbean, Europe, Middle-East, and Asia